Returns Policy
Haleth Organics Return Policy
At Haleth Organics, we are committed to providing you with premium, eco-conscious skincare products. If you are not completely satisfied with your purchase, we are here to assist you.
Returns and Exchanges
Due to the nature of our products, we can only accept returns or exchanges for items that are defective, damaged, or incorrect. If you receive a product that meets these criteria, please contact us within 7 days of receiving your order.
How to Initiate a Return or Exchange
-
Contact Us: Email our customer service team at info@halethorganics.com within 7 days of receiving your order. Please include your order number, a description of the issue, and any relevant photos.
-
Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions for returning the product. Items returned without an RA number will not be accepted.
-
Return the Item: Ship the item back to us in its original packaging, including all accessories and documentation. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 7 business days. Please note that shipping costs are non-refundable.
Non-Returnable Items
For health and safety reasons, we cannot accept returns or exchanges on products that have been opened or used, unless they are defective or damaged.
Late or Missing Refunds
If you haven’t received a refund within the expected time frame, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@halethorganics.com.au
Contact Us
For any questions regarding our return policy, please contact us at info@halethorganics.com.au
This return policy is subject to change without notice.