Shipping policy
Haleth Organics Shipping Policy
Order Processing
At Haleth Organics, we strive to process and dispatch all orders within 1-2 business days upon receipt of your order confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
Delivery times may vary based on your location:
- Standard Shipping: 3–7 business days, Australia-wide.
- Express Shipping: 1–3 business days to most metro areas.
Please be aware that these timeframes are estimates and may be affected by factors beyond our control, such as regional and remote delivery conditions, peak periods, or local courier network delays.
Shipping Rates
Enjoy free standard shipping on all orders over $100. For orders under $100, a flat $10 shipping fee applies.
- Standard Shipping — $10 flat (3–7 business days). Orders are processed within 1–2 business days and delivered in 3–7 business days depending on your location.
- Express Shipping — $15 flat (1–3 business days). Need it sooner? Choose Express at checkout. Orders are processed within 1–2 business days and delivered in 1–3 business days to most metro areas.
We partner with trusted courier services, selecting whichever offers the best delivery for your location..
Order Tracking
Once your order has been dispatched, you will receive an "Order Shipped" email containing your tracking information. You can track your parcel using the provided tracking number through our carrier's website.
Delivery Issues
If you experience any issues with your delivery, such as delays or missing packages, please contact our customer service team at info@halethorganics.com. We will work diligently to resolve any problems and ensure you receive your order promptly.
Delivery times are estimates provided by our courier partners and may vary for regional and remote areas, during peak periods, or due to circumstances outside our control.
This Shipping Policy is subject to change without notice. Please review this policy periodically for updates.